Privacy Policy
Oak Smart Technology Limited ("Oak Smart Technology", "we", "us", or "our") respects your privacy. This policy explains how we handle personal information when you visit our website, enquire about our smart technology services, or contract with us as a client. It applies to casual visitors ("Visitors") and to registered or contracting customers and their representatives who use our services ("Authorised Customers").
Personally identifiable information
"Personally identifiable information" means information that identifies or could reasonably be used to identify a living individual—such as name, work email, telephone number, postal address, job title, and billing details. It can also include technical identifiers where they are linked to an individual. Information aggregated or anonymised so that it does not identify anyone is outside this definition. Where we support your programmes, we may process operational or technical data you control; we treat such data in line with our agreements and this policy.
What information we collect
We may collect basic profile and usage information from all Visitors (for example, pages viewed and device type). From Authorised Customers and enquirers we may collect name, email, telephone number, organisation, role, project requirements, billing information, and correspondence relating to Oak Smart Technology engagements. We collect only what is proportionate for the purpose.
How we store and protect information
We apply appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. Access within Oak Smart Technology Limited is limited to personnel and subprocessors who need the information to deliver our services. No method of storage or transmission is completely secure; we will notify you without undue delay where we are required to do so and a serious breach affects your data.
Who we share information with
We do not sell your personal information. We may share it with trusted service providers who host our website, manage email or CRM, provide IT security, or support delivery (for example, cloud platforms used under contract), solely to perform services on our behalf and subject to appropriate safeguards. We may disclose information if required by law, regulation, or a valid legal process, or to protect the rights, property, or safety of Oak Smart Technology, our clients, or others. Where we share personal data outside the United Kingdom, we do so in line with applicable transfer mechanisms.
Your choices and rights
Depending on your location, you may have rights to access, rectify, erase, restrict, or object to certain processing of your personal information, and in some cases to data portability or to withdraw consent. You may also have the right to lodge a complaint with a supervisory authority. To exercise these rights, or to opt out of non-essential marketing communications, contact us at [email protected] or write to Oak Smart Technology Limited at St George's House, 6 St. George's Way, Leicester, England, LE1 1QZ.
Cookies and similar technologies
We may use cookies and similar technologies to remember preferences, measure site performance, and improve relevance. You can control cookies through your browser settings. Blocking some cookies may affect how certain features work.
Compliance with law
We may disclose personal information when we believe in good faith that we are required to do so by law, court order, or regulatory request, or when disclosure is necessary to protect vital interests or to establish, exercise, or defend legal claims.
Changes to this policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. The revised version will be posted on this page with an updated effective date where appropriate. If we intend to use personal information in a way that is materially inconsistent with the time we collected it, we will provide additional notice or seek consent as required by law.